# TrackOSD

**Repository Path**: mirrors_AgoraIO-Community/TrackOSD

## Basic Information

- **Project Name**: TrackOSD
- **Description**: No description available
- **Primary Language**: Unknown
- **License**: Not specified
- **Default Branch**: master
- **Homepage**: None
- **GVP Project**: No

## Statistics

- **Stars**: 0
- **Forks**: 0
- **Created**: 2021-10-22
- **Last Updated**: 2026-06-28

## Categories & Tags

**Categories**: Uncategorized

**Tags**: None

## README

# TrackOSD-Customer-Service-Agora-Video-Chat-App
<b>Resolve shipping issues faster through video chat</b>

<b>TrackOSD</b> is a video chat solution optimized for customer service to resolve ecommerce shipping issues.
<br>
<br>
<img src="Track OSD 3_2 Ratio.png" width="200" height="200"> 
<br>
<b>Online Shoppers</b>
<br>
Have you had to attach numerous photos of different angles of a damaged package to Amazon or Ebay customer service?
<br>
When a retailer ships the wrong item, have you had to write lengthy description or explain over the phone without any visual aids on what you received instead of the product you ordered? 
<br><br>
<b>Retailers</b>
<br>
Have your company need to make a disposition on a damaged or short shipment without any visual evidence?
  
Instead, online shoppers, retailers, and transport carriers can resolve shipping issues faster by connecting with each other via video chat.

You can test the web app [here](https://jennifertrin.github.io/TrackOSD-Customer-Service-Agora-Video-Chat-App/#).

<img src="Track Shipment Interface.jpg" width="400" height="275">
<img src="Shipment Video Chat.jpg" width="400" height="275"> 

Agora Features Implemented:
<br>
<b>While the customer waits to be connected with a customer service rep, an audio of an advertisement of retailer or shipping carrier can be play:</b>

_Stream.startAudioMixing_

_Stream.stopAudioMixing_

_Stream.pauseAudioMixing_

_Stream.resumeAudioMixing_

_Stream.adjustAudioMixingVolume_

_Stream.getAudioMixingDuration_

<b>To help the customer and customer service adjust volume:</b>

_Client.enableAudioVolumeIndicator_ 

<b>To help customer service keep track of call quality and continue to improve service</b>

_Client.getRemoteVideoStats_

_Client.getRemoteAudioStats_

_Client.getTransportStats_