diff --git a/src/views/mall/promotion/kefu/components/KeFuChatBox.vue b/src/views/mall/promotion/kefu/components/KeFuChatBox.vue
index ff57732526d38dd9ed7859a96d1b8fbadf97b119..245791d0095276914f8d695615080b1ced29f4bb 100644
--- a/src/views/mall/promotion/kefu/components/KeFuChatBox.vue
+++ b/src/views/mall/promotion/kefu/components/KeFuChatBox.vue
@@ -55,6 +55,10 @@
                 <TextMessageItem :message="item" />
                 <!-- 图片消息 -->
                 <ImageMessageItem :message="item" />
+                <!-- 商品消息 -->
+                <ProductMessageItem :message="item" />
+                <!-- 订单消息 -->
+                <OrderMessageItem :message="item" />
               </div>
               <el-avatar
                 v-if="item.senderType === UserTypeEnum.ADMIN"
@@ -101,6 +105,8 @@ import EmojiSelectPopover from './tools/EmojiSelectPopover.vue'
 import PictureSelectUpload from './tools/PictureSelectUpload.vue'
 import TextMessageItem from './message/TextMessageItem.vue'
 import ImageMessageItem from './message/ImageMessageItem.vue'
+import ProductMessageItem from './message/ProductMessageItem.vue'
+import OrderMessageItem from './message/OrderMessageItem.vue'
 import { Emoji } from './tools/emoji'
 import { KeFuMessageContentTypeEnum } from './tools/constants'
 import { isEmpty } from '@/utils/is'
diff --git a/src/views/mall/promotion/kefu/components/message/OrderMessageItem.vue b/src/views/mall/promotion/kefu/components/message/OrderMessageItem.vue
new file mode 100644
index 0000000000000000000000000000000000000000..75320a9b99ea6b2f77c9319ded871f14bb732335
--- /dev/null
+++ b/src/views/mall/promotion/kefu/components/message/OrderMessageItem.vue
@@ -0,0 +1,182 @@
+<template>
+  <!-- 图片消息 -->
+  <template v-if="KeFuMessageContentTypeEnum.ORDER === message.contentType">
+    <div
+      :class="[
+        message.senderType === UserTypeEnum.MEMBER
+          ? `ml-10px`
+          : message.senderType === UserTypeEnum.ADMIN
+            ? `mr-10px`
+            : ''
+      ]"
+    >
+      <div :key="getMessageContent.id" class="order-list-card-box mt-14px">
+        <div class="order-card-header flex items-center justify-between p-x-20px">
+          <div class="order-no">订单号：{{ getMessageContent.no }}</div>
+          <div :class="formatOrderColor(getMessageContent)" class="order-state font-26">
+            {{ formatOrderStatus(getMessageContent) }}
+          </div>
+        </div>
+        <div v-for="item in getMessageContent.items" :key="item.id" class="border-bottom">
+          <ProductItem
+            :img="item.picUrl"
+            :num="item.count"
+            :price="item.price"
+            :skuText="item.properties.map((property: any) => property.valueName).join(' ')"
+            :title="item.spuName"
+          />
+        </div>
+        <div class="pay-box mt-30px flex justify-end pr-20px">
+          <div class="flex items-center">
+            <div class="discounts-title pay-color"
+              >共 {{ getMessageContent.productCount }} 件商品,总金额:
+            </div>
+            <div class="discounts-money pay-color">
+              ￥{{ fenToYuan(getMessageContent.payPrice) }}
+            </div>
+          </div>
+        </div>
+      </div>
+    </div>
+  </template>
+</template>
+
+<script lang="ts" setup>
+import { KeFuMessageContentTypeEnum } from '../tools/constants'
+import ProductItem from './ProductItem.vue'
+import { UserTypeEnum } from '@/utils/constants'
+import { KeFuMessageRespVO } from '@/api/mall/promotion/kefu/message'
+import { fenToYuan } from '@/utils'
+
+defineOptions({ name: 'OrderMessageItem' })
+const props = defineProps<{
+  message: KeFuMessageRespVO
+}>()
+const getMessageContent = computed(() => JSON.parse(props.message.content))
+
+/**
+ * 格式化订单状态的颜色
+ *
+ * @param order 订单
+ * @return {string} 颜色的 class 名称
+ */
+function formatOrderColor(order) {
+  if (order.status === 0) {
+    return 'info-color'
+  }
+  if (order.status === 10 || order.status === 20 || (order.status === 30 && !order.commentStatus)) {
+    return 'warning-color'
+  }
+  if (order.status === 30 && order.commentStatus) {
+    return 'success-color'
+  }
+  return 'danger-color'
+}
+
+/**
+ * 格式化订单状态
+ *
+ * @param order 订单
+ */
+function formatOrderStatus(order) {
+  if (order.status === 0) {
+    return '待付款'
+  }
+  if (order.status === 10 && order.deliveryType === 1) {
+    return '待发货'
+  }
+  if (order.status === 10 && order.deliveryType === 2) {
+    return '待核销'
+  }
+  if (order.status === 20) {
+    return '待收货'
+  }
+  if (order.status === 30 && !order.commentStatus) {
+    return '待评价'
+  }
+  if (order.status === 30 && order.commentStatus) {
+    return '已完成'
+  }
+  return '已关闭'
+}
+</script>
+
+<style lang="scss" scoped>
+.order-list-card-box {
+  border-radius: 10px;
+  padding: 10px;
+  background-color: #e2e2e2;
+
+  .order-card-header {
+    height: 80rpx;
+
+    .order-no {
+      font-size: 26rpx;
+      font-weight: 500;
+    }
+  }
+
+  .pay-box {
+    .discounts-title {
+      font-size: 24rpx;
+      line-height: normal;
+      color: #999999;
+    }
+
+    .discounts-money {
+      font-size: 24rpx;
+      line-height: normal;
+      color: #999;
+      font-family: OPPOSANS;
+    }
+
+    .pay-color {
+      color: #333;
+    }
+  }
+
+  .order-card-footer {
+    height: 100rpx;
+
+    .more-item-box {
+      padding: 20rpx;
+
+      .more-item {
+        height: 60rpx;
+
+        .title {
+          font-size: 26rpx;
+        }
+      }
+    }
+
+    .more-btn {
+      color: #999999;
+      font-size: 24rpx;
+    }
+
+    .content {
+      width: 154rpx;
+      color: #333333;
+      font-size: 26rpx;
+      font-weight: 500;
+    }
+  }
+}
+
+.warning-color {
+  color: #faad14;
+}
+
+.danger-color {
+  color: #ff3000;
+}
+
+.success-color {
+  color: #52c41a;
+}
+
+.info-color {
+  color: #999999;
+}
+</style>
diff --git a/src/views/mall/promotion/kefu/components/message/ProductItem.vue b/src/views/mall/promotion/kefu/components/message/ProductItem.vue
new file mode 100644
index 0000000000000000000000000000000000000000..482ba6f88ec99045dff491db39f84b5350aafdd4
--- /dev/null
+++ b/src/views/mall/promotion/kefu/components/message/ProductItem.vue
@@ -0,0 +1,195 @@
+<template>
+  <div>
+    <div>
+      <slot name="top"></slot>
+    </div>
+    <div
+      :style="[{ borderRadius: radius + 'px', marginBottom: marginBottom + 'px' }]"
+      class="ss-order-card-warp flex items-stretch justify-between bg-white"
+    >
+      <div class="img-box mr-24px">
+        <el-image :src="img" class="order-img" fit="contain" @click="imagePrediv(img)" />
+      </div>
+      <div
+        :style="[{ width: titleWidth ? titleWidth + 'px' : '' }]"
+        class="box-right flex flex-col justify-between"
+      >
+        <div v-if="title" class="title-text ss-line-2">{{ title }}</div>
+        <div v-if="skuString" class="spec-text mt-8px mb-12px">{{ skuString }}</div>
+        <div class="groupon-box">
+          <slot name="groupon"></slot>
+        </div>
+        <div class="flex">
+          <div class="flex items-center">
+            <div
+              v-if="price && Number(price) > 0"
+              :style="[{ color: priceColor }]"
+              class="price-text flex items-center"
+            >
+              ￥{{ fenToYuan(price) }}
+            </div>
+            <div v-if="num" class="total-text flex items-center">x {{ num }}</div>
+            <slot name="priceSuffix"></slot>
+          </div>
+        </div>
+        <div class="tool-box">
+          <slot name="tool"></slot>
+        </div>
+        <div>
+          <slot name="rightBottom"></slot>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
+
+<script lang="ts" setup>
+import { createImageViewer } from '@/components/ImageViewer'
+import { fenToYuan } from '@/utils'
+
+defineOptions({ name: 'ProductItem' })
+const props = defineProps({
+  img: {
+    type: String,
+    default: 'https://img1.baidu.com/it/u=1601695551,235775011&fm=26&fmt=auto'
+  },
+  title: {
+    type: String,
+    default: ''
+  },
+  titleWidth: {
+    type: Number,
+    default: 0
+  },
+  skuText: {
+    type: [String, Array],
+    default: ''
+  },
+  price: {
+    type: [String, Number],
+    default: ''
+  },
+  priceColor: {
+    type: [String],
+    default: ''
+  },
+  num: {
+    type: [String, Number],
+    default: 0
+  },
+  score: {
+    type: [String, Number],
+    default: ''
+  },
+  radius: {
+    type: [String],
+    default: ''
+  },
+  marginBottom: {
+    type: [String],
+    default: ''
+  }
+})
+const skuString = computed(() => {
+  if (!props.skuText) {
+    return ''
+  }
+  if (typeof props.skuText === 'object') {
+    return props.skuText.join(',')
+  }
+  return props.skuText
+})
+/** 图预览 */
+const imagePrediv = (imgUrl: string) => {
+  createImageViewer({
+    urlList: [imgUrl]
+  })
+}
+</script>
+
+<style lang="scss" scoped>
+.score-img {
+  width: 36px;
+  height: 36px;
+  margin: 0 4px;
+}
+
+.ss-order-card-warp {
+  padding: 20px;
+  border-radius: 10px;
+  background-color: #e2e2e2;
+
+  .img-box {
+    width: 164px;
+    height: 164px;
+    border-radius: 10px;
+    overflow: hidden;
+
+    .order-img {
+      width: 164px;
+      height: 164px;
+    }
+  }
+
+  .box-right {
+    flex: 1;
+    // width: 500px;
+    // height: 164px;
+    position: relative;
+
+    .tool-box {
+      position: absolute;
+      right: 0px;
+      bottom: -10px;
+    }
+  }
+
+  .title-text {
+    font-size: 28px;
+    font-weight: 500;
+    line-height: 40px;
+  }
+
+  .spec-text {
+    font-size: 24px;
+    font-weight: 400;
+    color: #999999;
+    min-width: 0;
+    overflow: hidden;
+    text-overflow: ellipsis;
+    display: -webkit-box;
+    -webkit-line-clamp: 1;
+    -webkit-box-orient: vertical;
+  }
+
+  .price-text {
+    font-size: 24px;
+    font-weight: 500;
+    font-family: OPPOSANS;
+  }
+
+  .total-text {
+    font-size: 24px;
+    font-weight: 400;
+    line-height: 24px;
+    color: #999999;
+    margin-left: 8px;
+  }
+}
+
+.ss-line {
+  min-width: 0;
+  overflow: hidden;
+  text-overflow: ellipsis;
+  display: -webkit-box;
+  -webkit-box-orient: vertical;
+
+  &-1 {
+    -webkit-line-clamp: 1;
+  }
+
+  &-2 {
+    -webkit-line-clamp: 2;
+  }
+}
+</style>
diff --git a/src/views/mall/promotion/kefu/components/message/ProductMessageItem.vue b/src/views/mall/promotion/kefu/components/message/ProductMessageItem.vue
new file mode 100644
index 0000000000000000000000000000000000000000..daf1b0bcef4b745f122f0c80aa913dd34c810e22
--- /dev/null
+++ b/src/views/mall/promotion/kefu/components/message/ProductMessageItem.vue
@@ -0,0 +1,36 @@
+<template>
+  <!-- 图片消息 -->
+  <template v-if="KeFuMessageContentTypeEnum.PRODUCT === message.contentType">
+    <div
+      :class="[
+        message.senderType === UserTypeEnum.MEMBER
+          ? `ml-10px`
+          : message.senderType === UserTypeEnum.ADMIN
+            ? `mr-10px`
+            : ''
+      ]"
+    >
+      <ProductItem
+        :img="getMessageContent.picUrl"
+        :price="getMessageContent.price"
+        :skuText="getMessageContent.introduction"
+        :title="getMessageContent.spuName"
+        :titleWidth="400"
+        priceColor="#FF3000"
+      />
+    </div>
+  </template>
+</template>
+
+<script lang="ts" setup>
+import { KeFuMessageContentTypeEnum } from '../tools/constants'
+import ProductItem from './ProductItem.vue'
+import { UserTypeEnum } from '@/utils/constants'
+import { KeFuMessageRespVO } from '@/api/mall/promotion/kefu/message'
+
+defineOptions({ name: 'ProductMessageItem' })
+const props = defineProps<{
+  message: KeFuMessageRespVO
+}>()
+const getMessageContent = computed(() => JSON.parse(props.message.content))
+</script>